Order Policy

Order Confirmation

• Order Cancellation and Changes
  All orders, once confirmed, cannot be canceled or changed. Upon confirmation, the order will be immediately sent for processing in Korea/Japan/other countries.

Contact Information

• Please ensure that you provide a correct phone number and email address so that we can notify you about the delivery and refund status.
• Order updates will be communicated via email through our website system. Customers can contact us through the order message system on the website. In case of emergency, you may contact us via WhatsApp.

Delivery Time

• Restocking will occur immediately after the current stock is sold out. Normally, delivery takes about 7-21 working days.
• If we are unable to manufacture/restock due to force majeure factors, the company will issue a store credit (no fees and valid indefinitely) or refund the amount (which may incur fees when refunded to the customer's payment method).
• Store credit/refunds will be completed within 14 working days after the order is shipped.

Changes and Shipping

• If you need to change your address, contact number, or recipient name, SF Express will charge a redirection fee of $10-30.
• If you change from self-pickup to delivery, the shipping fee will be at the customer's expense (to be paid upon delivery).
• If you change to pickup at Hysan Place, a $30 transfer fee will apply, and processing will take 3-4 working days.

Return and Exchange Policy

• Order Processing
  Orders cannot be returned or changed once placed.

• Shipping Inspection
  We will check the items before shipment to ensure their integrity.

• Unboxing Video
  Please record a video during unboxing to protect both parties' interests.

• Exchange/Refund Arrangements
  No exchanges or refunds will be made unless there are quality issues with the goods or obvious stains affecting wearability.

• Exchange Requests
  Customers must contact us within two days of receiving the goods and provide the unboxing video if an exchange is required. If confirmed for exchange, customers must return the item within 3 days of confirmation or exchange it in-store within a week (the staff will specify the date). Due to quick turnover and hygiene issues, late requests will not be accepted.

• Normal Phenomena
  Clothing may have normal stitching and fabric residue marks, which do not constitute product damage.

Product Color Difference Explanation

Due to different lighting conditions or screen displays, there may be slight color differences, and the actual product may vary slightly from the photos. Customers can refer to live streams or product videos, or visit the store to see the actual product for more accurate color information.

New Product Discounts

If you purchase two new items during the discount period and the items become out of stock due to force majeure factors, we will consult with the customer about switching to other new product series. If there is no response within 24 hours, we will ship the products as soon as possible, and those items will revert to the original price, but shipping will still be free via SF Express.

Size Policy

The size chart is measured horizontally, and actual sizes may vary slightly due to fabric elasticity and measurement starting points. A variation of ±4cm is acceptable. Customers can refer to their own clothing or contact us to inquire about sizes. If urgent, customers can visit the store for fitting.

Delivery Policy

• Hong Kong
  The website is connected to SF Express, which provides the fastest and safest mailing service in Hong Kong, with delivery taking about 1-2 working days. If stock needs to be relocated, it will take approximately 5-6 working days.

• Taiwan/Macau/Mainland
  Shopping over HKD $950qualifiesforfreeshippingviaSFExpress.BelowHKD$950 will be charged at the customer's expense upon delivery (approximately $35-40/kg). Customers in Taiwan and Mainland need to provide their full names in Chinese and English, along with their ID numbers for international recipient verification.

• Overseas
  The shipping fee calculated online is an initial estimate. The final shipping fee will be determined by Hong Kong Post based on actual weight, usually varying by HKD $200-$500. Additional shipping fees must be paid within 3 days, and any excess will be refunded as store credit within 14 working days after shipment. We will prioritize the most suitable shipping method. If customers have other shipping requests, they can proactively contact us.

Membership Terms

Members agree that the store may adjust, change, modify, or terminate this service and these terms at any time, effective upon announcement in the store, without further notice. The rights and obligations arising from participating in store activities and using store services will be governed by the latest revised version of these terms.

Discounted Product Policy

All discounted products are non-returnable and non-exchangeable, excluding shipping fees. All items will be thoroughly checked before shipping, and if items are out of stock, refunds will be issued to customers.

Final Decision Rights

STRANGER ROOM reserves the final decision rights regarding returns and exchanges.

Force majeure factors include shortages from Korea, fabric shortages, material shortages, and prolonged manufacturing times, etc.